Shipping policy

at blnch*, we want your shopping experience to be smooth and enjoyable. please review the following ordering and delivery information before placing your order. by purchasing from us, you agree to these terms.

shipping & processing
we ship worldwide from our warehouse in china.
all items are made-to-order, and production begins within 2 hours of placing your order. because of this, cancellations or changes are not guaranteed.
estimated delivery time is 5-17 business days (excluding weekends and holidays). delivery times may vary due to customs or local courier delays.

tracking updates
after placing an order, there will be a short processing time. once your order has been shipped, a tracking number will be sent to your email address, and you will be able to track your shipment directly on our website. if you’re unable to track your shipment or notice that the tracking seems frozen, please allow a couple more days for the system to update. if you’ve waited and still see no changes, reach out to us so we can help resolve the issue.

customs, duties & taxes
depending on your country’s regulations, customs fees, import duties, or local taxes may apply. these charges are the responsibility of the customer. we are not liable for customs delays or additional fees.

possible transit delays
international shipping involves several steps such as customs inspections and local courier handling. while most orders arrive on time, delays may occur beyond our control. we are always here to assist with updates, but we cannot be held responsible for transit-related delays.

damaged parcels
we carefully package every order, but once in transit, damages can occasionally happen. please note that we cannot issue re-shipments or replacements for parcels damaged during transit. if this occurs, we recommend contacting your local courier to file a claim.

lost or stolen packages
once an order is marked as delivered by your local courier, it is considered successfully delivered. if your package cannot be found (stolen, misplaced, or signed for by someone else), you will need to contact your local courier for more details. unfortunately, we cannot be held responsible in these cases.

we’re here to help
while certain parts of the delivery process are beyond our control, our team is always available to assist you with tracking updates, courier information, and general support. if you have any questions about your order, please reach out to us at contact@blnch.com